Autopilot Device Preparation Error 80180003

The Windows Autopilot Device Preparation (aka Autopilot v2) failed with the below error in the newly configured Intune environment.

The user is not authorized to enroll. You can try to do this again or contact your system administrator with the error code 80180003.

Cause

The “something went wrong”, error 80180003 may happen for the following reasons.

• The device is blocked by the device type restriction.
• The user has already enrolled the maximum number of devices allowed in Intune.
• The computer is running Windows 10 Home. However, enrolling in Intune or joining Microsoft Entra ID is only supported on Windows 10 Pro and higher editions.
• The Microsoft Entra setting Users may join devices to Microsoft Entra ID is set to None, which prevents new users from joining their devices to Microsoft Entra ID.
• User do not have Microsoft Intune or Entra ID Premium licenses assigned
• MDM Authority is not set to Microsoft Intune

We have noticed the below error in DeviceManagement-Enterprise-Diagnostics-Provider logs in the event viewer.

MDM Enroll: Server Returned Fault/Code/SubCode/Values(Authorization) Fault/Reson/Text=(MDM Authority Not Defined).

MDM Enroll Failed:(the user is not authorized to enroll to Mobile Device Management (MDM). Try again or contact your system administrator.

The Intune enrollment logs show the below error:

Intune mobile device management (MDM) authority is not configured yet.

Finally, on the Tenant details, we can see that MDM authority status was Unknown.

Solution

Follow the below steps to configure MDM authority to Microsoft Intune.

• Go to Microsoft Intune Admin Center > Troubleshooting + Support > Guided Scenarios (preview)
• Select “Set up a test device to try out cloud management” and click on Start.
• Follow the instructions. This will force the MDM Authority prompt to come up.

Related Posts

• Windows Autopilot Device Preparation – Step-by-Step Guide
• Windows 10 Autopilot Deployment Guide | Intune
• Intune – Configure Enrollment Status Page (ESP)
• Intune – Windows 10 MDM- Basic troubleshooting
• Bulk enrollment of Windows 10/ 11 Device to Intune using Provisioning Package
• Enroll Windows 11 Device to Intune through Azure AD Join method
• Windows 11 enrollment with Provisioning package failed with error code 0x800700b7
• How to Obtain Hardware Hash for Manually Registering Devices with Windows Autopilot
• Dynamic Group Based on Enrollment Profile in Intune.