Microsoft 365 Apps can be deployed using Intune and deployed as Microsoft 365 Apps Type. Making it available for self-service install in the Intune company portal, you may experience that Microsoft 365 Apps is stuck in a downloading status.
We recommend that you use Microsoft documentation for troubleshooting, installation, or download failure. However, if it gets stuck in downloading status and doesn’t provide a success or failure status, then you must restart the device to reflect the status change.
Before you restart the device, monitor the installation status in Programs and Features and monitor it from Start Menu – All Apps. Once the software is available in Start Menu and it shows as installed in Program and Features, proceed to restart the device.
After the device restarts, status will show as success in company portal if M365 appears in Start Menu and Program and Features
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