You may encounter the following error when trying to disconnect a Work or School account on Windows 10 / 11. The issue keeps happening with different local administrator accounts as well.
Error: That account info didn’t work. Ensure you’re entering information for a local administrator account and try again.
Cause:
This issue may occur if the computer’s NetBIOS name is more than 15 characters long (e.g., PC-12340000000000000016). In our case, the machine was enrolled in Microsoft Entra ID (Formerly Azure AD) using the Windows provisioning package, and a long NetBIOS name was automatically assigned to the computer. The machine name was auto-generated based on the serial number. It was a virtual machine, and the serial number was longer.
Solution:
Rename the computer and keep the NetBIOS name within 15 characters. Reboot the machine, then try disconnecting it from Azure AD again.
In our case, the machine was successfully disconnected from Azure AD after reducing the NetBIOS name length to 15 characters.
Related Posts
- Win32 App Deployment failed with error code 0x80070643
- Win32 App Deployment Failed with Error 0x87D1041C
- Win32 App Deployment failed with error 0x87D300C9
- Win32 App failed with error code 0x80070653
- That account info didn’t work – error when disconnecting Windows 10 / 11 Work or School account
- Intune – Windows 10 MDM- Basic troubleshooting
- Deploying Microsoft 365 Apps Stuck in Downloading in Company Portal
- Windows 10 / 11 Operating System Build Versions
- MDM Enroll: Device Credential, Failed (Unknown Win32 Error code : 0xcaa9001f
- Microsoft Endpoint Manager: Error Code Reference
- Intune Bulk Enrollment with Provisional Package failed Error 0xCAA2000C
- How to Fix Intune Win32 App Deployment Error 0x87D30006
Subscribe to Techuisitive Newsletter
Be the first to know about our new blog posts. Get our newsletters directly in your inbox and stay up to date about Modern Desktop Management technologies & news.
